uinbx vs Front — which shared inbox is right for your team?
Front is a powerful collaborative inbox. uinbx is a free alternative for small teams that don't need enterprise features — and don't want per-seat pricing. Here's the honest comparison.
uinbx
- Free plan — 2 users, 2 accounts, 1 domain
- No per-seat pricing — flat team plans
- DMARC monitoring built in
- Domain & DNS management included
- Works with any IMAP mailbox
- Thread assignment & reply tracking
- No live chat or ticketing
- Smaller feature set than Front
Front
- Omnichannel inbox (email, SMS, chat)
- Advanced workflow automation
- Salesforce, HubSpot integrations
- SLA tracking & analytics
- No free plan
- Per-seat pricing adds up fast
- No DMARC monitoring
- No built-in domain management
Full feature comparison
Side-by-side breakdown of what each tool includes at its entry-level paid tier.
| Feature | uinbx (Free) | Front (Starter $19/user/mo) |
|---|---|---|
| Starting price | Free (no card) | $19/user/mo |
| Shared inbox | ✓ Yes | ✓ Yes |
| Thread assignment | ✓ Yes | ✓ Yes |
| Reply tracking / history | ✓ Yes | ✓ Yes |
| Multiple email accounts | ✓ Yes | ✓ Yes |
| Gmail / Outlook connect | ✓ IMAP (any provider) | ✓ Yes |
| DMARC monitoring | ✓ Built in | ✗ Not included |
| Domain management | ✓ Built in | ✗ Not included |
| SMS / social inbox | ✗ Email only | ✓ Omnichannel |
| Workflow automation | ✗ Basic | ✓ Advanced |
| CRM integrations | ✗ None | ✓ Salesforce, HubSpot |
| SLA tracking | ✗ No | ✓ Yes |
| Per-seat pricing | ✗ Flat team plans | ✓ Per user |
Pricing comparison
What you actually pay as your team grows.
uinbx
2 users, 2 email accounts, 1 domain. No trial expiry — use the free plan as long as you need. Growth plan is $29/mo flat for 10 users and 25 accounts. Pro is $79/mo for 25 users.
Front
No free plan. Starter tier requires an annual commitment. A 5-person team pays ~$1,140/year minimum. Enterprise features require higher tiers with custom pricing.
Which one should you choose?
Small team, tight budget
If you have under 10 people and just need a shared support or info@ inbox — no automation, no CRM sync — uinbx delivers everything you need for free.
Recommend: uinbxGrowing team needing omnichannel
If your team handles support across email, SMS, and social channels and needs SLA tracking, Front is built for that. The cost is justified at scale.
Recommend: FrontTeam that manages their own domain
uinbx includes domain management and DMARC monitoring — meaning you handle SPF, DKIM, DMARC, and shared inbox from one place. Front doesn't touch domain infrastructure.
Recommend: uinbxEnterprise with Salesforce integration
If your customer support workflow is built around Salesforce, HubSpot, or advanced automation rules, Front's integrations are deeper. uinbx is not the right tool here.
Recommend: FrontTry the free alternative to Front
Free plan — 2 users, 2 accounts, your own domain. No credit card, no trial expiry. Set up in under 10 minutes.